No charge · No obligation

Ask a question or get a quote

Need a quote for work, an answer about a fault, or a part for your MultiCam? Tell me the machine and what you need. Two minutes — nothing technical to capture. I reply in writing, usually the same day. Nothing is charged unless you later choose to book a session.

Things people ask me about

Machine stopped mid-cut, won't home, or an axis faults at the same spot every time
"Motor Fault" or a drive alarm at start-up
Keypad dead, scrambled or burnt out — KDM10 / KDM20 / KDM20G repair or replacement
Obsolete inverter or spindle drive — what replaces it and what it takes
Plasma: no gas flow, torch or height-control faults
New PC at the machine — getting the software and controller talking again
Parts: control boards, keypads, drives — genuine or compatible, sourced to order
Permanent remote access (Remote Ready kit) so faults can be read without a site visit
An independent condition or insurance report
A quote for a service, a repair, or an on-site visit (Australia)

You

Your name *

Business

Email *

Country

The machine This isn't about a specific machineTick this for a general question, a dealer or Remote Ready enquiry. If it's about a machine, the serial number is required — it lets me pull the factory build record before I reply.

Machine model *

Serial number *On the plate on the frame or inside the panel door. Can't read it? Add a photo of the plate below.

What do you need? *

A quote for work A question about a fault Parts Something else

Tell me about it

What's happening, what you've tried, what you're hoping for *

Photos — optional, but a keypad photo tells me a lot

Keypad

Serial plate

Anything else

No payment. No account. Reply in writing, usually the same day.

MatCam Advanced Manufacturing Pty Ltd · ABN 93 623 247 889 · trading as CNC101Pro
support@cnc101pro.com · Already booked a session? The machine assessment form is at cnc101pro.com/assessment.