MultiCam Specialist
Diagnostics · Support · Parts

MultiCam (USA) CNC Systems — Specialist Support

Machine down? Get it cutting again — today.

Specialist remote troubleshooting for MultiCam (USA) CNC cutting systems — routers, waterjet, plasma and laser. Built on 35 years of MultiCam field experience. I connect to your machine directly, read the controller and pinpoint the fault — no waiting for a site visit.

MULTICAM (USA) · ROUTERS · WATERJET · PLASMA · LASER

Pay & book — first hour US$120 Ask first — no charge

Secure card payment · US$120 first hour · billed worldwide

After you click
  • Secure card checkout — you’ll enter your machine serial or job reference as you pay.
  • The assessment form link appears on the confirmation screen — it’s cnc101pro.com/assessment if you need to come back to it later.
  • I’ll come back to you in writing — usually the same day — with the first analysis and clear directions.
  • When it’s time to connect to your machine, download the support app at cnc101pro.com/support and read me the 9-digit code.

Beyond the first hour you’re billed only for time used, in 15-minute increments.

STEP 01

Book your session

Pay the first hour and your session is booked. You’ll be asked for your machine’s serial number so I can pull its build history before we ever speak. Not ready to book? Ask first — it’s free: a quote, a question about a fault, or a part, and I’ll come back to you in writing.

STEP 02

Tell me about the machine

You’ll be sent to a short assessment form — about ten minutes in your browser. Your machine, what the fault is doing, anything that happened before it started, and three photos from your phone. Nothing technical: no readings to take, no settings to find. That’s my job once we’re connected.

STEP 03

We find it and fix it

I connect to the machine’s PC using our own remote-support system — provided by us, nothing for you to install or licence — and read the controller, its parameters and its fault history directly. Where hands are needed at the machine, I’ll walk your operator through it step by step. Afterwards you get it in writing: the fault, the cause, what was done and anything still outstanding.

Pricing

First hour
Minimum charge. Covers initial diagnosis and support, paid in advance to secure your session. Even a quick fix is covered — it keeps me available to take your job on short notice.
US$120
Each additional 15 min
Billed only for time used beyond the first hour, in 15-minute increments. You’re never charged for more than the time we spend.
US$30
On-site attendance
Where a remote fix isn’t possible. Quoted individually by location, machine and scope.
On enquiry
Insurance reports & parts
Independent CNC assessments and written technical reports, plus genuine and compatible spare parts sourced to order.
On enquiry

All prices in US dollars. Australian clients are invoiced in AUD (incl. GST) — please enquire.

Please note: this is a dedicated MultiCam (USA) support service. I don’t take on other machine brands — it’s how I keep the MultiCam expertise sharp.

Ready when you are

Pay & book your first hour

Secure card payment via Stripe. The moment it’s through, your session is booked and I’ll come back to you in writing — usually the same day.

Pay first hour — US$120

Card · Apple Pay · Australian customers can also pay by bank transfer — just ask.

After you click
  • Secure card checkout — you’ll enter your machine serial or job reference as you pay.
  • The assessment form link appears on the confirmation screen — it’s cnc101pro.com/assessment if you need to come back to it later.
  • I’ll come back to you in writing — usually the same day — with the first analysis and clear directions.
  • When it’s time to connect to your machine, download the support app at cnc101pro.com/support and read me the 9-digit code.

Beyond the first hour you’re billed only for time used, in 15-minute increments.

Australian client? You’ll be invoiced in AUD including GST — just get in touch and I’ll sort it.

Not sure yet? Ask first — no charge

Need a quote for work, an answer about a fault, or a part? Tell me the machine and what you need. No payment, no obligation — I reply in writing, usually the same day.
Ask a question or get a quote

support@cnc101pro.com

Who you’re dealing with

Direct access to a working MultiCam specialist — not a call centre, not a script.

35 years in the CNC industry, devoted to MultiCam (USA) cutting systems — routers, waterjet, plasma and laser — across Australia and internationally. Deep specialist knowledge of MultiCam controllers, parameters and faults: the kind of know-how that gets a machine running again fast, the stuff that isn’t in the manual.

Coming soon · Free early access

CNC101Pro AI — 24/7 instant MultiCam troubleshooting

An AI support assistant trained on decades of real MultiCam fault cases, parameters and fixes. Type in your error or symptom, get an instant first-line diagnosis — any hour, any day.

Join the launch list below. Founding members get free early access and priority support. Tell us your machine so we can tailor it to your setup.

Launch updates only, no spam. In the meantime, keep your machine running with genuine keypad parts & repairs at kdm20g.com.