CNC101PRO
MatCam Advanced Manufacturing Pty Ltd · Remote MultiCam Diagnostics & Support · support@cnc101pro.com
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Payment received — your session is booked.

A receipt is on its way to your email. This is the last step: complete the form below so I have your machine in front of me. I reply in writing, usually the same day, with the first analysis and clear directions; when it is time to connect to the machine I will tell you exactly what to do.

Machine Assessment & Information

The fuller this is, the faster and more accurately we can assess your machine. You don't need to capture anything technical — we handle that once we connect.

$What this costs and what you are agreeing to

First hour US$120, paid in advance, covers the record pull, the first analysis and the first hour of work. After that, US$150 an hour in 15-minute blocks, billed only for time used, and never more than four further hours before we stop and re-quote in writing. Fixed-price options: PC load & commissioning US$250, documentation pack US$75. Australian clients are invoiced in AUD including GST.

Support is written and direct, to the email you give below; remote connection to the machine PC is by our own support app when it is needed. Submitting this form means you have read and accept the terms of service and the privacy notice. Not paid yet? Pay & book the first hour, or ask first at no charge.

1Your details
2The machine
3The fault — what's happening
4Event & failure history
This is the most useful section. List everything that might be relevant, in order, with dates where you can — however small, accidental or embarrassing. Power events, a dropped or knocked keypad, forklift or impact knocks, spills, an axis forced by hand, a part that failed, an error someone saw. Nothing is too trivial: “someone jacked the Z-axis up off the table with a car jack” is exactly the kind of detail that solves a job.
Date / timeWhat happened (event or action)Error or symptom seen

Going forward: jot events down the moment they happen — memory fades, and the small thing that gets forgotten is often the cause.

5How the machine is used
6Photos

These let us identify your boardset, drives and power setup before we connect.

7Remote access

We connect using our own remote-support system — we'll provide it and walk you through it. You don't need any particular software at your end.

8Anything else
Your form and photos go straight to your job folder.

MatCam Advanced Manufacturing Pty Ltd · ABN 93 623 247 889 · trading as CNC101Pro · Terms of service · Privacy · support@cnc101pro.com